Sunday, October 24, 2010

Communication Fundas - Part 4

Have you noticed, how easy it is to be rude when you are talking to a person on phone?
The next time you get one of those annoying cold calls check out your own reaction, and you will know. This heppens because you can get away with rudeness. You don't get to see the other person's reaction and in any case, the caller can't do anything about your being rude; after all, s/he is the one who is intruding, no?
But guess what? It does not take time for this to become a habit. And in no time you appear rude on phone. Even when you do not intend to.
Great communication skills are acquired with constant practice; being firm but polite when talking to total stangers who can do you no harm is a great way to practice your skills.

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5 comments:

Harish said...

very nice .
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Ashwin said...

Yes I agree with you AMM.

On the other hand, the cold callers
1. Try to push their product/service without even asking your permission to continue. I agree they have to be aggressive.
2. They ask you questions in such a way that they know the answers which irritates you most as you do not want to continue.
3. Now a days I use the standard answers:
a. Sorry, I am busy with my kid. Please do not disturb
b. Sorry, I know about your products, but I am not interested.
c. Sorry, you cannot make marketing calls as I am registered under Telephone Preference Service (TPS).

Above all, I agree with you that you need patience to get over this problem.

Thanks

Ashwin

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